Case study

Field service mobile kit

Technicians receive jobs, capture photos, and close tickets on-site with offline-tolerant sync.

Category

Project

Client context

Retail & services

Stack

React Native · Node.js · Postgres · Push notifications

The challenge

Field teams reported status by call. Dispatch lacked ETAs and proof of work for customers.

What we built

Mobile job app with photo capture, status sync, and a dispatch board for coordinators.

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Approach

How we typically delivered this

A pattern we reuse across portals and ops platforms — adapted to each network.

01

Understand the network

Partner types, ops bottlenecks, and what “done” looks like for finance and admin.

02

Design the control plane

Login, stages, documents, and ledger rules that match how you actually work.

03

Ship in stages

Pilot with real users, harden access and monitoring, then expand coverage.

04

Hand over cleanly

Admin playbooks, ownership, and a support window so your team can run it.

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